About

Bharti Mehraa is a Product Manager III at Expedia Group with over 4 years of experience in the e-commerce industry. With a strong background in Mathematics and Computer Science from Delhi Technological University, she is a skilled engineering professional with a passion for solving customer problems with simplicity. Bharti is fascinated by the intersection between technology, business, data, and customer experience. She has a proven track record of improving customer experience and increasing self-serve rates by developing innovative solutions. In her current role at Expedia, Bharti is responsible for enhancing the insurance attach rate for flights using Machine Learning for insurance benefits content. She is also working on personalizing the content by user segments. Bharti has automated insurance cancellation for agent-assisted cancellations outside the policy cancellation window and designed its experience on the agent tool. She has also developed a Travel Insurance Q&A feature for Customer chatbot, which has led to increased self-serve rates and reduced call center volumes. Previously, Bharti worked as a Software Development Engineer II at Expedia, where she built an automated workflow for content localization in the content management system. She also built an automated release management framework for content and configuration release across environments. Bharti developed a configuration and content management application using ReactJS frontend, Spring-Boot, and MongoDB backend, which enabled product managers and developers to create and change product configurations on the go. Bharti's tech stack includes product management, ML, software engineering, ReactJS, MongoDB, Spring, Frontend, and Backend. With 5.43 years of relevant experience, Bharti is a highly skilled and motivated professional who is passionate about delivering innovative solutions to solve customer problems.