About

Bhavya Jayaraj is a Senior Consultant at Santamonica Overseas Studies and Placements Private Limited with over 7 years of experience in the technical support industry. She has a good understanding of ITSM processes and possesses knowledge of incident, service request, and knowledge management processes. Bhavya is skilled in troubleshooting desktop and Outlook-related issues by providing remote support to users. Prior to her current role, Bhavya worked as a Technical Support Engineer at Aski Software Private Limited where she resolved technical queries of end-users, provided remote support, and installed software. She has also worked at Nokia Solutions and Networks where she gained experience in ITSM processes. Bhavya holds a Bachelor of Engineering degree in Electrical, Electronics, and Communications Engineering from Anna University. During her academic years, she developed a strong foundation in her field of study and honed her communication and listening skills. Bhavya is known for her ability to motivate and build a rapport with people. She has an empathetic, non-judgmental, and ethical approach towards her work. With the ability to manage her own caseload, she ensures that her clients receive the best possible support. Overall, Bhavya is a skilled technical support professional with a strong foundation in ITSM processes and a proven track record of providing excellent customer support.