About

Bhavya Wadhwa is a technology leader and visionary who has made a name for herself in the field of IT service management, operations management, and business management. As a Senior Manager at IBM Consulting, she has helped clients modernize, innovate, and develop strategies that drive business value and performance. With over 6 years of relevant experience, Bhavya is a change agent and growth champion who has successfully led large transformation programs for multiple clients in different industries such as healthcare, pharma, technology, media, telecom, retail, banking, energy, and manufacturing. Bhavya is a ServiceNow certified technical architect with expertise in ServiceNow architecture and management, deployment, up-gradation, design, development, testing, and documentation. She has also transformed enterprise system management tools (ESM) and IT service management tools (ITSM) and has experience with enterprise monitoring standards and ITSM processes. Her core skills include ServiceNow, ITIL, ITSM, ITOM, ITBM, human resources service management, ESM, GRC management, CSM, process consulting, ServiceNow implementations, ServiceNow architecture design and optimization, service delivery, and governance. Bhavya has a Master of Science degree in Management Information Systems from the University at Buffalo and a Bachelor's degree in Electrical, Electronics, and Communications Engineering from Jaypee University. She is also an ITIL v3 certified IT professional with experience in implementing and providing infrastructure and ESM solutions. Bhavya has worked with top consulting firms such as Deloitte and EY in the past and has built a strong partner ecosystem with HP, Microsoft, CA, SolarWinds, IBM Tivoli, and SPLUNK to address clients' business and functional needs. Bhavya is known for her excellent communication skills, relationship-building abilities, collaboration, teamwork, and high integrity. She is a thought leader, change enabler, and innovation-driven professional who fosters solutions and creates GTM products and offerings. Bhavya is a trusted transformation advisor who has a drive for results and a passion for solving complex designs.