About

Brian Roam is an experienced Support Escalation Engineer currently working at Microsoft. With over 5 years of relevant experience, Brian has gained a deep understanding of the technical support industry. His expertise lies in providing technical support and troubleshooting for security and compliance issues in Microsoft products. Before his current position, Brian worked as a Technical Support Engineer at Microsoft, where he provided support for security and compliance issues. He also worked as an IT Infrastructure S and D Administrator Intern at Air Products, where he gained valuable experience in managing IT infrastructure. Brian holds a Bachelor's degree in Computer Science from Drexel University and a Bachelor's degree in Information Sciences and Technology from Penn State University. During his time at these institutions, he developed a strong foundation in computer science and gained valuable experience in managing IT infrastructure. Brian's technical skills include expertise in infrastructure management and support. He is well-versed in various operating systems, including Windows and Linux, and has experience working with virtualization technologies such as Hyper-V and VMware. In his current role at Microsoft, Brian is responsible for providing technical support and troubleshooting for complex issues. He works closely with customers to identify and resolve issues quickly and efficiently. He is highly skilled in managing customer relationships and ensuring customer satisfaction. With his technical expertise and customer-centric approach, Brian is a valuable asset to any organization. He is passionate about technology and is always eager to learn and stay up-to-date with the latest trends and developments in the industry.