About

Carl Phillips is a highly knowledgeable and versatile Senior Principal Cloud Architect with over 34 years of relevant experience in software architecture and technical contributions. He is currently working at Nuance Communications, where he specializes in cloud infrastructure, cloud analytics, web applications, data warehousing, mobile applications, and call center technologies. With an extensive background in cloud-based solutions, Carl has previously worked with Aetna, a CVS Health Company, and Cisco as a Senior Cloud Architect and Principal Engineer, respectively. At Cisco's Customer Journey Business Unit (CJBU), he provided full contact center solutions and led several cloud analytics and cloud platform projects. He developed Terraform-based deployments for all AWS-based services, batch/stream processing modules for ingestion and processing of contact center analytics, REST API and analytics visualization applications using Elastic Beanstalk, and CI/CD pipelines for both infrastructure and application modules. Additionally, Carl deployed and managed Cassandra, Elasticsearch, Redis, and Kafka clusters and managed secrets via HashiCorp Vault. He also developed and delivered Apache Spark-based services providing stream processing and real-time delivery of contact center metrics for CJBU's on-premise deployments. Carl's education background includes a Bachelor's degree in Computer Science from Michigan Technological University. He is well-versed in various technologies, including AWS, Terraform, Docker, Mobile, Web, CI/CD, Spark, Redis, Cassandra, Elastic Search, and Kafka. Overall, Carl Phillips is an experienced and skilled Senior Principal Cloud Architect with a proven track record of delivering successful cloud-based solutions.