About

Carla Capps is a highly skilled Technical Product Manager with over 27 years of relevant experience in product development, management, and technical program management. She holds certifications in Product Management (PMC), Certified Scrum Product Owner (CSPO), and Certified Scrum Master (CSM). Carla is currently working at PayPal as a Technical Product Manager, where she specializes in Agile/Delivery Team Leadership, Technical Leadership, and Software and Web Application Development & Architecture. As the Director of Product & Program Management at cleartrace, Carla is responsible for leading the product and program management team, overseeing the development and delivery of products, and ensuring that the team meets its goals and objectives. She has also worked as a Product Manager 3 - Technical and Software Engineer, Scrum Master at PayPal, where she successfully met PayPal’s core goals of improving user experience for existing customers, vastly increasing the user base, and reaching/servicing users in underdeveloped nations, using older devices, and under limited bandwidth. Carla has a strong background in content management, business process management, mentoring & education, and is skilled in facilitating team sprint ceremonies, organizing cross-discipline teams, and removing impediments for Engineers. She has partnered with Product Owner & User Experience Design Team to define user experience based on extensive usability testing, user interviews, A/B tests in legacy Summary application, & persona development. Carla has also contributed to re-architecture effort, technical design, and feature development. Carla's TechStack includes product manager, Web, test, Software Engineer, and Senior Software Engineer, which makes her a highly sought-after professional in the industry. With her vast experience and expertise, Carla is a valuable asset to any organization looking to develop and deliver high-quality products.