About

Chanchal Chandrakar is an experienced Business Manager at IBM with over 11 years of expertise as a ServiceNow Specialist. With a complete understanding of ITIL framework and ITIL foundation V3 certification, Chanchal is a certified ServiceNow System Admin, Implementation Specialist, and Application Developer. Chanchal has extensive exposure to Service-Now tool at a customization and Administration level and has worked on ITSM projects, ITBM, ITAM, Service Portal, Mobile Apps, and ServiceNow pre/post clone activities and upgrade activities. With 1.2 years of technical experience as a Java Developer in Ariba, Chanchal has also worked with different Ariba suites of products. Chanchal has good communication and interpersonal skills, is self-motivated, a quick learner, and an excellent team player. Chanchal has experience working with AGILE and KANBAN methodology on projects and has completed various training programs, including ServiceNow Service portal, HRDS Fundamentals and advance, ServiceNow implementation specialist boot camp, ServiceNow Fundamentals, Common Service Data Model (CSDM) 3.0 fundamentals, and Service Mapping fundamentals. Chanchal's education includes a Master of Technology (M.Tech.) in Digital Electronics from COEP Technological University and a Bachelor of Engineering (BE) in Electronic & Telecommunication from SSCET. Chanchal also attended BSP HSS, Sector-8, Bhilai, CG. Chanchal's TechStack includes product management, Java, and Mobile. With 13.29 years of relevant experience, Chanchal is a highly skilled and competent professional who can recognize complex problems related to functional objectives, advise other professionals, effectively utilize group dynamics, negotiate to define approaches and goals, apply creativity and judgment to developmental work on different projects within the business environment, analyze situations, and implement solutions or develop new system elements, procedures, or processes.