About

Chandrasekhar Madduri is a highly skilled professional Application Support Engineer with over 3 years of experience in Information and Technology. He is proficient in SQL, API Testing, and troubleshooting of DB. He graduated with a B.E in Electronics and Communication from Sri Chandrasekarendra Saraswathi Viswa Maha Vidyalaya. Currently, he is working as a Support Engineer at Firstsource where he has developed and deployed various chatbot use cases using Python, Power Virtual agents, and Bot Framework composer and SDK. He has designed an API (RESTful Web Service) for chatbot integration with other CRM tools. Chandrasekhar has formulated the requirements of the management and the team members to address administrative and operational issues. He has supported HR partners, employees, managers, and the operations team to resolve product management queries. He has addressed different technical concerns and discussed with computer programmers, IT experts & senior software engineers for a solution. He has improved existing technologies and solutions to increase efficiency by ~25%. He has created technical presentations to brief the employees about the usage of tools and techniques. He has tested Natural Language Processing, Intent, and Entity Recognition on chatbots. Chandrasekhar has deployed COVID chatbot and brought awareness to the employees about all the company's policies and procedures during COVID-19. He has automated all the processes on the company website by reducing the time effort on searching. In the past, Chandrasekhar has worked as a Support Engineer at Inube Software Solutions where he was responsible for identifying issues occurring in the application as well as fixing them at the first level to maintain the work at the client location. He has provided back-end support through SQL server and support application incidents or service requests through the ticketing tool ALM. He has integrated App services with other insurance applications using API and SOAP services. He has consulted with clients about the project status every week & updating them to the immediate manager. Previously, he has also worked as an Application Support Engineer at Orient Technologies where he has supported a desktop application for any incidents or service requests and resolution of incidents within the SLA (service level agreement) period. He has extracted data from the SQL server using custom complex queries. He has performed RCA (Root cause Analysis) for high and Critical incidents. He has investigated and analyzed application support incidents, fixing them, and providing root cause analysis. He has experience in troubleshooting production issues. Chandrasekhar's technical skills include DevOps, SQL, NLP