About

Chandu Bodduluri is a Senior Software Engineer at Apisero Inc with a strong interest in product management and cloud technology. He is a voracious reader and an INTJ-A personality type. Chandu has a burning desire to explore the Five W's of Product and believes that a Product Manager is akin to a conductor in an orchestra. He has a proven track record of advocating for the customer and owning the support experience as a single point of contact, leading to a reduction in the Customer Pain Time (CPT) by 70%. Accomplishing a 40% increase in CSAT indicators by fostering, maintaining a highly effective customer interaction and adhering to the defined KPIs. Chandu has worked with Senior Program Managers and various cross-functional engineering teams within Microsoft to deliver a world-class support experience for Strategic 500 accounts nominated by Microsoft Dynamics Engineering. He believes that technical know-how is indispensable to be a successful PM and has published an ML research paper in an IEEE international conference and pursued multiple cloud certifications. Chandu is keen to build his technical chops in Cloud and ML, the two areas that continue to captivate his attention. In his past role, Chandu worked as a D365 DRR Engineer in a highly visible program within Microsoft - Advanced Cloud Engineering (ACE). He was responsible for providing world-class customer experience according to defined KPIs and resolving customer issues to the best. He collaborated with MS Program Managers, PFEs and FastTrack Solution Architects to address issues faced by Microsoft S500 customers with complicated and intricate D365 implementations. Chandu has also worked as an Executive Committee Member, SLATE EXECOM at IEEE Bangalore Young Professionals, where he organised many industry visits and technical events that garnered participation from pan India. Chandu holds a Bachelor of Engineering in Electronics and Communication Engineering from BNM Institute of Technology and has pursued French Language and Literature from Alliance Française de Delhi. His tech stack includes Software Engineering, Product Management, Azure, ML, Research Scientist, Backend and Infra. Chandu has relevant experience of 0.43 years and is always eager to discuss new opportunities.