About

Chetan Bhagat is an accomplished AI Chatbot Developer at Leena AI, where he is revolutionizing employee experience with AI. With over 8 years of relevant experience, Chetan has built and designed conversational chatbots in the enterprise domain using Leena AI tool. He is responsible for building conversational data from the enterprise knowledge base, including building intents, responses, entities, parameters, etc. Chetan understands the business logic and translates it into conversational flows. He tests and teaches the system in an iterative fashion by providing appropriate responses to user queries. Chetan continuously improves the user experience by understanding the user chat behavior. He delivers projects on time by working with internal team members. Chetan also analyzes chatbot development and provides insights to improve the overall development process. Prior to his current role, Chetan worked as a Lead Learning and Development Specialist at iMerit Technology, where he collaborated to deploy Artificial Intelligence and Machine Learning in the Computer Vision, Natural Language Processing, and Content Services ecosystems. He was responsible for end-to-end training ownership, performance management, escalation management, client management, knowledge management, stakeholder management, and end-to-end management of multiple CV, NLP, and Content data projects. Chetan has also worked as a Training Specialist at Amazon, where he trained new hires as well as existing employees on the process (Phones, Chats & Emails) and communication (Chat & Email) for Canada and North America. He managed all the performance metrics, coached and shared feedback along with contact audits, and managed people including all HR related issues as well as staff development. Chetan holds a Bachelor of Engineering degree in Mechanical Engineering from Savitribai Phule Pune University. He is proficient in AI, ML, NLP, Computer Vision, test, and research scientist. Chetan is a dedicated professional with a passion for using AI to improve employee experience and business operations.