About

Chetan Singh is an IT professional with over 10 years of experience in IT Service Management and IT Asset Management. He has a strong background in troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. Chetan possesses excellent people and problem-solving skills and has a unique talent for delivering highly complex technical information into terms and concepts that end-users can readily grasp. Currently working as a Technical Lead at HCL, Chetan has previously worked as a Service Desk Consultant at Rackspace and a System Engineer at TCS. He has experience in L2 Service Desk Analyst & Team Support, AWS Workspaces Creation/Troubleshooting, Azure Active Directory, O365 Mailbox Creation, New User Creation & OKTA Administration, Citrix Cloud support, Xen App Support, SLA Incident Management, Customer escalation resolution, Application Support, File Share Support, Training & Presentation, Reporting & Team Handling, and completing the service request and Incident Tickets (P1 & P2). Chetan is a multitask-oriented professional who enjoys challenges and continually stays abreast of the latest advancements in the IT field. He actively practices and supports company operating policies and procedures and has developed and implemented plans to prevent areas of inefficiency. Chetan holds a Bachelor of Technology in Information Technology from Kurukshetra University and a Diploma in Information Technology from Government Polytechnic Mandi Adampur, Hissar. He also completed his Metric from Bhartiya Public School, Ambala. Chetan's tech stack includes Senior Software Engineer and Infra. He is always willing to learn and grow, and he encourages others to do the same. If you are seeking an IT professional with excellent people and problem-solving skills, then Chetan Singh is the right person for you.