About

Chethan K N is a highly skilled Senior Site Reliability Engineer at RingCentral with over 7 years of relevant experience in the field. He is a strong information technology professional with a Bachelor of Engineering (BE) focused in Computer Science from PES College of Engineering, Mandya. Chethan has a proven track record of maintaining high availability and managing highly scalable environments on cloud infrastructure. He has extensive experience in maintaining the health of entire services- infra, application, DB, and network, and is responsible for driving RCA for high priority incidents and working with respective development teams on preventive measures. In case of any revenue impacting issues, he is responsible for driving the incident towards resolution, providing real-time updates to different stakeholders, and working with different teams within Ops or Engineering/Development globally. Chethan is highly skilled in various technologies such as SRE, AWS, Ansible, Python, infra, Kubernetes, Terraform, Docker, Azure, GCP, Cassandra, and DevOps. He has automated many routine tasks using Bash, Ansible, and Python to maximize the operational efficiency and reliability. He has also designed and developed slack bots using Citrix Netscaler APIs to get the load balancer and VIP details using Python and Ansible playbooks to minimize the operations manual work during Infrastructure maintenance. As part of SRE, Chethan also takes care of access management, infrastructure management (server lifecycle), and scalability. He has experience in creating technical runbooks/SOPs to make sure to follow the process and mentoring new joiners. Chethan has hands-on experience in upgrading SSL certificates on Java applications, creating proactive monitoring checks on application and infrastructure level using Splunk and Nagios monitoring tools, and load-balancer configuration on both Citrix and AVI load balancers. Chethan's past work experience includes working at Quotient Technology as a Senior Site Reliability Engineer and Site Reliability Engineer. He has experience in maintaining high availability, managing highly scalable environments on cloud infrastructure, and creating custom monitoring checks using Bash script wherever necessary. He is a highly motivated and dedicated individual with a passion for technology and a strong desire to continuously learn and improve.