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RTP Global

Matrix Partners India

Wellfound

3.0 Capital

Utsav Somani

QED Innovation Labs

Think Investments

Peak XV Partners

Sequoia Capital

Matrix

Nitin Gupta

Amit Lakhotia

Pradeep Parameswaran

Arjun Vaidya

Ramakant Sharma

Manish Vij

Anupam Mittal

Umang Kumar

Asish Mohapatra

Siddharth Puri

Pivot Ventures

Sparrows Capital

Dhyanesh Shah

Abhishek Bansal

Jitendra Gupta

Shantanu Deshpande

Hitesh Chawla

Nagarajan Jayaraman

Varun Alagh

Shantanu Pathak

LogX

Hitesh Dhingra

Abhijeet Kumar Singh

Puneet Sharma

Maneesh Rajkumar Pherwari

Alexander Peter

Mausam Pankaj Bhat

Ruchi Kalra

Goteti Anil Kumar

Shivani Sharma

Kusum Chabria

Primathon

Abhishek Goyal

Jayant Chauhan

Vikas Chaoudhury

Digital Sparrow Capital

Smile Group

Logx Venture Partners

Titan Capital

Revant Bhate

Shashi Goyal

Uday Singh

Playbook Partners

iSeed

Sparrow Capital

Groundupp Ventures

Soonicorn Capital

Alluvium

Provider of checkout shopping solutions for eCommerce businesses. The company offers solutions to increase profitability for eCommerce with increasing conversions, reduced acquisition costs, and increase delivery rates. Its COD conversion helps to improve delivery rates with automated address correction, intelligent order confirmation, communication optimizer, and more. It also supports abandoned cart messaging, discount and loyalty points management, and more. It supports storefronts like Shopify, WooCommerce, Magento, custom built to android/iOS /flutter apps.

Provider of software suite solutions for e-commerce and D2C brands

Currently leading the engagement of 9 retail clients (worth an ARR of Rs. 6.5 Crore) in the North India and Bangladesh regions.

Founded in 2012, Capillary Technologies offers end-to-end loyalty programs, a comprehensive view of consumers and unified, cross-channel strategies that deliver a real-time omnichannel, personalized, and consistent experience for customers. 

With a presence across the United States, India, Middle East, and South East Asia, Capillary powers a diversified product suite of end-to-end loyalty programs across 30+ countries, working with 250+ brands including Asics, Puma, Tata, Shell, Fossil, Sephora, Jotun and Domino's Pizza and many more from verticals such as apparel, footwear, supermarkets, conglomerates, manufacturing and electronics, pharmacy and wellness, fine dining and QSR, luxury, entertainment, oil and gas, travel and hospitality. 

With a massive reach of 875 million+ consumers and processing 1.97 billion+ transactions, Capillary Technologies’ promoter i.e., Capillary Technologies International Pte. Ltd. has the backing of Swanland Investment ltd. (an affiliate of Warburg Pincus), Sequoia Capital India Growth Fund II Ltd., Avataar Ventures Partners I, and Filter Capital Fund I Ltd.

Capillarytech - Leading cloud-based omnichannel platform for loyalty, customer experience, and commerce. Capillary’s AI & ML SaaS platform

Managing the CRM and loyalty operations of retail clients worth an ARR of Rs. 3.3 crore.

Electronics client:
•	Ensuring 100% product adoption of the LMS product in 600+ retail stores pan India.
•	Integrated the LMS with Google,YouTube Facebook,and other multiple online social media platforms,raking in 4000+ prospective leads worth Rs 18 crore for the client.
•	Provided LMS product training sessions to 500+ retail store managers pan India.
•	Achieved almost 20% average incremental sales (Rs 20 crore+) per month using the LMS.
•	Implemented new developments/change requests in the LMS product and transforming business requirements into working product features,thereby raking in Rs 30 lacs+ in the top-line of the north India zone of Capillary Technologies.
•	Achieved 100% uptime of the LMS product through the implementation of Amazon r4.xlarge instance type and dynamic disk memory feature along with the implementation of AWS firewall to prevent DOS attacks.

Footwear client:
•	Implemented WhatsApp store2door solutions across 5 retail stores during covid-19 and helped to achieve 4-5% sales in the total loyalty sales per month.

Skincare and wellness client:
•	Involved in the Ideation and the execution of the product buying propensity valentine's day SMS campaign based on product lapsation and recency model as well as the RFM model thereby helping the brand achieve 5.40% customer response rate (lifetime highest) and a business ROI of 130x.

Footwear client,Bangladesh:
•	Ideated and executed the Dynamic vouchering system campaign on specific customer segments helped achieve a coupon redemption rate of 4.2%, 180% higher than the normal coupon redemption rate of 1-2% in SMS campaign.
•	Ideated and executed the Customer Lifecycle Campaign which helped in achieving Rs. 73 Lac sales from lapsed and dormant customers within a quarter and increased the active customer base by 2.3%.

B2B Food and Beverages client:
•	Implemented a self-registration webpage ensuring the smooth onboarding and registrations of 100+ SMBs within 6 months of the launch of this webpage.
•	Implemented and automated 4 advanced analytics data models for hyper personalized campaigns offer targeting.

Fashion Apparel client:
•	Implemented and executed a multi-channel AI/ML based campaign model targeting specific set of customers including the DND customers on various channels according to the channel propensity score. This helped in achieving a customer hit-rate of 6x.
•	Achieved 98.5% bill data capture rate between the POS systems and the CRM system through data mismatch reconciliation and bill data import activities.

The Defence Research and Development Organisation (DRDO) is an Indian agency under ministry of defence & headquartered in New Delhi, India.

Indian Railways is a state-owned enterprise that is responsible for rail transport.

Lead - Customer Success at Gokwik

Chirag Khurana