About

Christopher Morris is a seasoned Senior Technical Support Engineer with over 12 years of experience in the technology industry. He is currently employed at ServiceNow, where he holds the position of Senior Technical Support Engineer. In this role, Christopher is responsible for providing technical support to clients and resolving complex issues related to the ServiceNow platform. Prior to joining ServiceNow, Christopher worked as a Software Engineer at accesso. During his tenure at accesso, he transitioned to the Backend Development team for the Passport product, where he helped design new features, fix bugs, and develop services that communicate with external systems. Christopher utilized Java with Spring and a proprietary service framework to build backend services, and he moved to the External Services team, which develops services to communicate with client systems. He also used Git as the version control system and helped provide 24/7 Tier 3 support with rotating on-call phone. Before his role as a Software Engineer, Christopher worked as a Production Support Engineer at accesso. In this role, he was part of a team that was the technical front line for resolving customer issues for the Passport product. He had a strong understanding of MySQL used to help diagnose problems in data and created complex SQL statements to fix data issues. He also diagnosed issues with services hosted on Linux application servers, read and debugged log files to pinpoint problems, and helped provide 24/7 Tier 3 support with rotating on-call phone. Christopher's technical skills are extensive, and he is proficient in Backend, Java, SQL, Software Engineering, Spring, and MySQL. He has a proven track record of delivering high-quality technical support and resolving complex issues. Christopher is a valuable asset to any organization, and his skills and experience make him an excellent candidate for a wide range of technical roles.