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Skill-Lync delivers quality education by leveraging technology to equip students with the technical skillset they require, to start and succeed in their respective career paths. Quality educational content created by industry experts is distributed online through our platform across the globe at an affordable rate.

Skill-Lync offers industry relevant advanced engineering courses for engineering students by partnering with industry experts.

Nexus Venture Partners

Omidyar Network India

Owl Ventures

Imaginable Futures

Ecosystem Ventures

AWS EdStart

Whitehatjr is an online coding tutoring platform for children. It provides one-on-one tutoring for children to learn about coding and features included are learning code sequencing, coding structure, and algorithmic thinking, etc. It has different subscription-based pricing models based on the curriculum taught and the grade of the student. Its mobile app is available for Android and iOS devices.

Provider of online coding tutoring platform for children

•	Conducted Pre-process Training (40 NHT batches) - Customer Service, Grammar and Etiquette Trainings.
•	Audited calls and shared feedback (sampling method: random, bottom quartile, OJT and nesting).
•	Conducted refresher trainings as per TNI & TNA.
•	Conducted behavioral trainings on Emotional Connect, Handling Difficult Customers, Time Management, Critical Thinking and Work Ergonomics.
•	Created content for training requirements and revamped existing modules/ assessments as per updates (client approved).
•	Prepared reports for WBR, MBR & QBR on soft skills intervention.
•	Sent daily/weekly/ monthly reports to the clients on the training pulse, efficacies and governance.
•	Prepared roadmaps and planners for the month and compliance against the tasks.
•	Organized campaigns and awareness programs in-house to enhance communication skills.
•	Applied various facilitation techniques to suit different audience type (Lateral thinking, Brainstorming, TSL, Role-Plays, and SBS).
•	Shared RCA’s on escalations/ complains (CAPA).
•	Conducted supervisor sessions, audit the auditor and shared analysis to the stakeholders.
•	Conducted Objection Handling Trainings and Refreshers.
•	Created real time drafts for the non-voice team and assisted with go live of other LOBs.
•	Held soft skills calibrations with Operations, Quality, and Training. Shared the variance report to the stake holders.
•	Attended calibrations held by the clients across vendor locations and ensured a 0%variance.
•	Shared a timely report on the CSAT analysis through call audits ACPT method.
•	Part of the Interview panel, screening for candidates with average to good communication skills (STAR technique).
•	Actively involved in the hiring drives.

General Atlantic

ChrysCapital

U First Capital

CPP Investments

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. 

As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world's most loved digital transformation partner.

Exciting, isn't it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

•	Initiated trainings as per the requirement raised by the Service Delivery Team.
•	Conducted trainings as per the guidelines and monitoring of Etihad Commercial Training Team.
•	Trained the new hires on the reservation, pricing, ticketing, reissues and refunds of Etihad airways on Sabre Interact GDS. 
•	Post assessment give the new hires an overview of the nesting planner, proposed by Service Delivery Team and conduct mock call sessions. 
•	Conducted refreshers on how to proactively pitch for sales and adhoc paid services offered.
•	Conducted floor briefings as per the request raised by Service Delivery Team.
•	Analyzed the reason for debit memos and conduct briefings for the bottom quartile (data shared by client)
•	Evaluated the bottom quartile as per Quality, conduct refreshers for the same and gauge the improvement through the pre-post score method. 
•	Actively involved in the quality calibrations.
•	Call monitoring and Quality feedback.
•	Participated and drove activities initiated by the Service Delivery Team to keep up the rigor of the employees.
•	Trade support: introduced the concept of trade support amongst existing employees (later half of the training program) 
•	Trained new hires and existing employees on the Guest Relation Program of Etihad Airways

Guest programme of Etihad Airways- Etihad Guest retro claim)
•	Introduced the retro claim concept to the new hires 
•	Trained on processing claims on Epiphany GDS
•	Conducted quality checks on the claims processed and ensure smooth functioning.
•	Conducted briefings on updates on a timely basis.
•	Conducted refreshers for the identified bottom quartile and gauge the improvement through pre - post scores.

We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! 

Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.   

For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. 

We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. 

We call it One Sutherland. #MakeDigitalHuman

Sutherland is a business process transformation company that rethinks & rebuilds business processes for the digital age. Learn more here.

•	Trained new hires on the reservation, pricing and ticketing of Air India on the SITA GDS.
•	Conducted refresher trainings for the existing employees.
•	Floor assistance.
•	Conducted briefings to proactively pitch for sales considering the adhoc services rendered by the airline 
•	Conducted role-plays and call listening to enhance the soft skills.
•	Shared timely feedback to the Service Delivery Team on the progress and challenges faced during the new hire training.
•	Controlled attrition ensuring 100% certification.
•	Ensured smooth functioning of the process, conducting timely briefings and updating staff as per new offers and updates on existing product.

•	Conducted Spoken English Trainings for working professionals.
•	Soft skills training as per requirement.
•	Personality development (lateral thinking pattern) for 6years and above.
•	Compeer for various occasions
•	Freelance faculty for Spoken English at NES Ratnam college

Trained new hires on the frequent flyer programme of Jet Airways (CRIS and CASA application by Mercator)
• Trained new hires on SABRE GDS.
• Conducted soft skills training for new hires  in the company including the reservation staff.
• Conducted refreshers for the existing staff.
• Provided feedback to the stake holders on new hire batches and prepared a detailed report on the progress and challenges.
• Provided suggestions to enhance the training programme on a timely basis.
• Prepared training modules (update the existing modules as per updates)
• Assisted the Human Resources Team in recruiting candidates suitable for the profile.
• Counselled the new hires when required
• Call monitoring and feedback
• Handled the email department (monitored the team assigned, segregated emails from the main server, checked the outgoing email drafts etc.)
Transcontinental e Services (Jet Air Group of Companies)
(Jet Privilege: Frequent Flyer Programme of Jet Airways)
Customer service professional {11th September 2006 till 23rd November 2007}

• Serviced calls from Jet Privilege members
• Attended walk in members and assisted them with customized solutions
• Assisted the retro department in processing the partner and alliance request received from members
• Responded to correspondence received through emails and letters
• Handled the international department

Etihad Airways

DSA Investments

Provider of flight operations, engineering, inflight, corporate, and ground services