About

Cléa Mahé is a seasoned Customer Success Manager at Pledg, a leading buy now, pay later platform that enables merchants to offer flexible payment options to their customers. With over 7 years of relevant experience, Cléa has a proven track record of driving customer success and satisfaction through her exceptional communication and problem-solving skills. In her current role at Pledg, Cléa is responsible for ensuring that merchants are leveraging the platform to its fullest potential and achieving their business objectives. She works closely with customers to understand their needs and challenges, and provides them with tailored solutions to optimize their use of Pledg. Cléa is highly skilled in building strong relationships with customers, and is able to effectively manage expectations and resolve issues in a timely manner. Prior to joining Pledg, Cléa worked as a Business Developer at Fever and Wavy, where she was responsible for driving sales and revenue growth through strategic partnerships and account management. She has a deep understanding of the sales process and is able to identify opportunities for growth and expansion. Cléa holds a Bachelor's degree in Hospitality Management from Groupe ESC Troyes, where she gained valuable skills in customer service and relationship management. She also holds a Bac Littéraire degree in Language and Literature from Lycée St Pierre. Cléa's educational background, combined with her professional experience, has equipped her with a unique set of skills that enable her to excel in her role as a Customer Success Manager. Overall, Cléa is a highly motivated and results-driven professional who is passionate about delivering exceptional customer experiences. She is a valuable asset to any organization that values customer success and satisfaction.