About

Daniel Mauro is a highly experienced Senior Technical Support Engineer with over 12 years of experience in the technology industry. Currently working at VMware, he has established himself as a valuable asset to the company, providing excellent technical support to clients and ensuring their satisfaction with the company's products and services. Prior to his current role, Daniel held positions at IBM and Geek Squad, where he gained valuable experience in IT service desk management and customer support. As an IT Service Desk Team Leader at IBM, he was responsible for leading a team of professionals in providing technical support to clients. At Geek Squad, he served as a Customer Installation Inspector, where he was responsible for ensuring the successful installation of various technology products for clients. Daniel's educational background includes a Bachelor's degree in Computer Information Systems from the University of Northern Colorado. During his time at the university, he gained valuable knowledge and skills in computer systems, programming, and database management. Throughout his career, Daniel has demonstrated exceptional technical skills, problem-solving abilities, and customer service skills. He has a proven track record of resolving complex technical issues, and his ability to communicate technical information in a clear and concise manner has earned him the respect and trust of his clients and colleagues. Daniel is a dedicated professional who is passionate about his work. He is constantly seeking new challenges and opportunities to expand his knowledge and skills in the technology industry. With his extensive experience and expertise, he is a valuable asset to any organization in need of a Senior Technical Support Engineer.