About

Dankhaiaa Tomenko is a Customer Success Enthusiast with a passion for making people's lives better. With a curious mind and a love for connecting with others, she is always eager to learn and grow in her field. Currently working as a Creative Copywriter at amazinghiring, Dankhaiaa has developed and maintained long-term relationships with the largest corporate and enterprise customers in her client portfolio. She manages software implementation and ongoing software management for new clients, acts as a customer advocate by continuously providing customer feedback through feature requests, and works closely with the Product Team on these requests. Dankhaiaa is also responsible for retaining customers and reaching customer satisfaction by building rapport and providing efficient customer support through onboardings, system updates' trainings, QBRs, and regular catch-ups. Additionally, she designs and delivers strategic user engagement programs focused on value-based learning strategies and manages new team members. Prior to her current role, Dankhaiaa worked as a Key Account Manager at amazinghiring global, where she performed similar duties and responsibilities. She also worked as a Digital Content Manager at new league sports management. Dankhaiaa holds a Master's degree in International Business/Trade/Commerce from the Diplomatic Academy of the Russian Ministry for Foreign Affairs, a Bachelor of Science in International Economics from the same institution, and a degree in Communication and Media Studies from the higher school of economics. With 1.85 years of relevant experience, Dankhaiaa is a dedicated and hardworking professional with a passion for customer success. She is always willing to lend an ear and provide support to those in need. If you want to talk about sourcing, communication, troubleshooting, or simply share a funny picture of your lovely cat, Dankhaiaa is all ears.