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Debangshu Ghosh
Senior Customer Success Manager at Urban Piper | Ex Limetray | IIMC | Symbiosis
About
Debangshu Ghosh is a Senior Product Delivery Specialist at LimeTray with almost 5 years of experience in the information technology and services industry. He is a skilled operations manager with expertise in service delivery, project management, project delivery, and onboarding. Debangshu is a strong sales professional and a graduate of SIT-Symbiosis Institute of Technology. He is responsible for ensuring that LimeTray's projects launch globally within stipulated timelines through project planning and external stakeholder alignment towards a common goal. He works with product managers on product roadmaps, feature/bug testing, and feature prioritization. He bridges handover between business streams, monitors and adjusts execution strategies to achieve success measures, and ensures zero revenue leakage pre-launch. Debangshu is also responsible for ensuring the achievement of the weekly revenue-enablement target for India as well as international accounts. He ensures positive CSAT post-client onboarding. Prior to his current role, Debangshu was a Product Delivery Associate at LimeTray where he tackled all client queries and provided the best solution to them. He provided key attention to detail with regards to both product level and merchant engagement improvements. He took constructive feedback calls for enhancement of product features and structured the format in which they built and continuously improved merchant training processes, which subsequently impacted the product adoption directly. He instilled a strong merchant-centric culture and was motivated on the primary objective: helping LimeTray's merchants and improving their experience with the company. Debangshu's past experience includes working as an Engineering Trainee at Omega Sane Foundry Machinery Private Limited. He provided reports on inventory, designed schematic layouts on how products were delivered from one destination to another at efficient use of space, provided modifications on the bill of materials (BOM) as per the requirements, and performed sand testing. Debangshu holds a diploma of education in business management from Symbiosis Institute of Business Management, Pune, and a Bachelor of Technology in mechanical engineering from SIT-Symbiosis Institute of Technology. He also completed his Class XII from Tagore International School-India and Class X from Delhi Public School-India. Debangshu's technical skills include test, and he has almost 5 years of relevant experience.
Education Overview
• iim calcutta indian institute of management calcutta
• symbiosis institute of business management pune
• symbiosis
• tagore international school vasant vihar
• delhi public school india
Companies Overview
• urbanpiper
• limetray
• omega sane foundry machinery private limited
Experience Overview
5.7 Years
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