About

Debopriyo Sengupta is a skilled ServiceNow Developer with over 2 years of experience in the IT industry. He is a CSA certified professional with expertise in designing, developing, and implementing ITSM tools and processes, as well as integration tools. Debopriyo has a strong understanding of ITIL V3 and deep functional and technical knowledge of the ServiceNow platform, with experience delivering medium to large-scale ServiceNow implementations. Currently, Debopriyo works as a System Engineer at Tata Consultancy Services (TCS), where he has worked as a ServiceNow and Dell Boomi Developer for one of the largest providers of general insurance services in the Nordic countries. He has worked on ServiceNow integrations using Dell Boomi for Incident Management, Change Management, Problem Management, CMDB_CI, and Service Catalogs. He has also worked on the integration of ServiceNow with iServer tool and JIRA tool, integrated CMDB_CIB_CI module, and IM module. Debopriyo has hands-on experience in configuring applications using ServiceNow tool, which is used in ITIL Management. He is also skilled in using Dell Boomi as an Integration tool for integration of various ITSM processes. He has worked on various Enhancements that included customizing Business Rules, UI actions, and Client Scripts. Debopriyo has also been responsible for requirement gathering sessions with clients and creating technical specification documents. In addition to his IT expertise, Debopriyo is also a professional table tennis player. He holds a Bachelor of Technology degree in Electrical, Electronics, and Communications Engineering from Techno Main - Salt Lake, which he completed in 2020. Debopriyo's tech stack includes Integration, Designer, and UI, and he has 2.68 years of relevant experience.