About

Deepa B is a highly skilled Senior Lead Engineer with over 9 years of experience in IT, specializing in Application Support and Product Support roles. She holds an Engineer's Degree in Computer Science from JNTUA College of Engineering, Anantapur. Deepa's technical expertise includes SQL, PL/SQL, Unix, Java, and Splunk technologies. She also has over 4 years of experience in PL/SQL troubleshooting and RCA. Her experience includes troubleshooting, Root Cause Analysis, Escalation Handling, Incident, Problem & Change Management, and maintenance of web-based applications. Deepa has domain knowledge in Banking, Payments, Products & Inhouse Application Support experience. She is also skilled in functional test case preparation and validations with respect to the release activities. Deepa is a fast learner and adaptable to new environments and technologies. She has been working in multiple roles and has been able to adapt to the system quickly and efficiently. She has very good knowledge in ITIL processing and has been considered as Incident Manager for some time. Deepa has been working in shifts and on-call supports and is well-versed with support activities and shift handoffs, Alert Monitoring's, Dashboard creations, etc. Deepa is an excellent communicator and has very good communication skills which definitely helps her in communicating with Clients, TAMs & Stakeholders for various issues. She has been learning new skills which are always needed to support the projects, and has good knowledge in Tableau, Splunk [Alerts, Dashboards & Reports, etc.], Service Now, JIRA, BMC Remedy, SQL Developer, Putty, WinSCP, etc. Currently, Deepa is working as a Senior Lead Engineer at Nets. In the past, she has worked as an SD Analyst at Amex and a Support Engineer at Commonwealth Bank. Deepa is proficient in SQL, Senior Software Engineer, Java, test, and Web technologies. With her relevant experience of 9.36 years, Deepa is a strong engineering professional who can deliver results and solve complex problems.