About

Deepak Gupta is a Senior Consultant at Wipro with over 14 years of experience in the IT Telecom industry. He has extensive knowledge in OSP, ISP, Fiber Circuit Provisioning, Peering circuits, Dark fiber, Telecom Inventory, Data Analytics, Dashboard, Salesforce Service Cloud, and Call Center Technology. Deepak has worked in various domains including System Engineering, Server Support, and NOC Engineering. He has a strong background in Telephony and a thorough understanding of Call Center Technology, Networking, Troubleshooting, and Technical Support. Deepak has conceptual knowledge of IVRS, CTI, Call Logger, Dialer, NGN Network Support, Veraz Media Gateways, Soft Switch (Nortel CS1K, Veraz), IP Phones, SIP Phones, Avaya Data Switch, MPLS, and database Servers. He is skilled in VOIP Support SIP, H.323, MGCP, PRI, SS7 Signaling, Server Support (IVR, CTI, Dialers, VOICE Loggers), and has experience in collecting data from telecom operations, cost/time effectiveness, and installation & configuration. He is instrumental in advising management to adopt modern techniques to maintain a flawless system and ensure delivery of high-quality services to support customer's business needs and achieve continued high customer satisfaction. Deepak is an effective communicator, negotiator, proactive planner with strong analytical, problem-solving, and organizational abilities. Deepak is a CISCO Certified Engineer with strong knowledge of Configuration of Networking Devices, Windows Server 2008 Active Directory, and Configuration of CS1K. He has experience working with Google Fiber as a Lead Provisioner, testing and turn-ups of new Peering/IP Transit/Internet Exchange circuits. Deepak has worked with ITSoft Communications as a Senior Technical Executive IT Telecom, where he was responsible for the maintenance of Data Centers, L2 Switches, and servers. He has also worked with Wipro as a Technical Specialist, where he gained experience in Call Center Technology, Dialer, IVRS, Media Gateway, VOIP, and SIP. Deepak holds a Bachelor of Engineering (B.E.) degree from Bhopal and has expertise in Salesforce, test, and SQL. With 17.69 years of relevant experience, Deepak is a highly skilled and knowledgeable Senior Consultant in the IT Telecom industry.