About

Deepali Gupta is a skilled Client Services Senior Application Analyst with 12.28 years of experience in operation management and client management. She is proficient in co-ordination and interaction with business clients and partners for requirements and delivery, as well as engaged in the development and execution of standardized support practices aligned with ITIL principles and Support Life Cycle. Deepali has a proven track record in ticket management, work management, release/change/maintenance management, problem/incident management, and root cause analysis. She has also successfully initiated new projects from scratch and transitioned them to auto-pilot. Her experience includes managing Middleware, Enterprise Applications, and Product-based support models. Deepali is also adept at analyzing business scope/requirements, problems/needs, and project tracking/reporting and communications. She has a talent for training and mentoring team members on technical issues while tracking their productivity and performance. Deepali is also skilled in automating and scheduling jobs using shell scripts. Deepali's educational background includes an MBA in Finance from Icfai completed in 2010 and a B.Tech in Computer Science from Mdu completed in 2004. Her past work experience includes Senior Software Engineer at Bravura Solutions and Senior Support Specialist at RBS. Currently, she holds the position of Client Services Senior Analyst at Bravura Solutions. Deepali's technical skills include software engineering, making her an asset to any organization. She is a valuable team player with excellent communication and problem-solving skills.