About

Deepika Jayaraj is a Service Now developer with a specialization in cloud migration and implementation. With over 2 years of experience, she has a proven track record of analyzing, administering and implementing ITSM processes as per business requirements. She has hands-on experience in implementing ITIL processes such as Incident Management, Problem Management, Knowledge Management, Change Management, CMDB, etc. as per business requirements. Deepika has a strong understanding of Service Now concepts like Notifications, Record Producer, UI Policies UI Actions, Business Rules, Client Scripts, ACLs, Reports, and Dashboard. She is proficient in test scripts and ATFs in Service Now and has implemented Integration hub in Flow designer using Rest API. She has also worked on third-party integrations like SCCM, Flexera for CMDB Management, Oracle Identity module integration with Service Now. Deepika has worked on Security operation Vulnerability response and executed and customized Predictive Intelligence as per client requirements. She has also implemented Tenable integrations with Service Now and integrated using Rest API. Currently working as a Software Engineer at Accenture, Deepika has previously worked as an Associate Consultant at Capgemini. Deepika holds a Bachelor of Technology degree in Electrical, Electronics and Communications Engineering from Nehru College of Engineering and Research Centre, Pambady. She has a relevant experience of 3.35 years and her technical stack includes Software Engineering, Integration, UI, Test, and Designer. With her expertise in Service Now and cloud migration, she is a valuable asset to any organization looking to streamline their IT processes.