About

Denis Whelan is a highly motivated Cloud Software Support Engineer at SAP with over 2.86 years of experience in the field. He is currently working within the PDI (Partner Development Infrastructure) team at SAP for Customer Experience Portfolio. Denis has excellent communication and team working skills which he has developed through group projects, work experience, and participation in many team-related sports. Denis has a Level 8 Software and Electronic Engineering degree from Galway-Mayo Institute of Technology (GMIT) and a Bachelor's degree in Computer and Electronic Engineering from the same institution. He also has a Leaving Certificate from St. Jarlaths College. As a Cloud Software Support Engineer, Denis is responsible for providing second-level technical expert support to customers and partners to solve problems with SAP products using an incident management system. He troubleshoots and analyzes customer issues using web service technologies (SOAP, REST) and frontend and backend debugging using Chrome Developer Tools (JSON) and the SAP internal computer languages (ABAP, ABSL) (Object-Oriented Languages) respectively. Denis coordinates with internal development teams to provide workarounds and fixes to complex SAP product issues. He also tests fixes and new features for SAP Products, ensuring they can be rolled out on a continuous integration or hotfix basis. Denis has worked as a Junior Hardware Engineer at CGA Technology Ltd. and as a Manufacturing Engineering Intern at BorgWarner. At BorgWarner, he supported manufacturing operations for High Voltage Air Heaters and prototype development in an R&D Laboratory. Denis took a lead role in the root cause analysis of dielectric failures in HV heater rods and developed a good understanding of the workplace environment, and of policies relating to Health and Safety. Denis has experience in CI/CD, test, integration, frontend, backend, web, and infra. He is an ambitious, enthusiastic, and adaptable individual who is always looking for new challenges and ways to improve his skills. Denis is a valuable asset to any team, and his dedication and passion for his work make him an excellent candidate for any role in the field of Cloud Software Support Engineering.