About

Dharitri Dash is a highly experienced Production Services Specialist at Bank of America with over 9 years of experience in the IT industry. She has a strong background in software engineering and has worked with major companies such as HSBC and IMI Mobiles Pvt Ltd. At HSBC, Dharitri worked as a Software Engineer where she was responsible for providing L2 level support on different trouble tickets raised from the sites, deploying and testing new released applications, providing configuration and work around for new business requirements, and supporting daily operations including job monitoring and troubleshooting. She also analyzed and applied patches for databases and applications, performed capacity monitoring, managed and monitored automated daily database refresh for reporting instances, and maintained and monitored deserter recovery sites for all clients. At IMI Mobiles Pvt Ltd, Dharitri worked as an Engineer where she provided support to onsite teams on applications, databases, servers, and networks. She also monitored, troubleshooted, and administered IN related products/nodes and followed CAB, CR, SR based on ITIL versions. Dharitri holds a degree in software engineering and has a strong technical skill set that includes Java, web development, and testing. She has a proven track record of providing excellent support to clients and ensuring minimum downtime and maximum availability of networks. Overall, Dharitri is a highly skilled and experienced IT professional with a strong focus on providing exceptional support to clients. She is a valuable asset to any organization and is committed to delivering high-quality work.