About

Dhayalan Balaji is an accomplished Practice Manager with over 5 years of experience in customer-facing consultant roles combined with 9 years of coding background in Java. He is currently serving as a Service Line Manager at Akamai Technologies Professional Services APJ, where he manages a team of Solution Architects and TPMs for CIAM APJ Professional Services team. Dhayalan is skilled in working with evolving products to the customer base pan APJ, tackling involving challenging solutions architecting and tough conversations with customers. He is also involved in leading pet projects within the organization that are being used across multiple teams outside of his roles and responsibilities. Dhayalan is a leader who leads with empathy and psychological safety, ensuring that his team members feel valued and heard. He has a proven track record of reducing 20 DSO for 75% claims of a particular group by designing an auto-investigation of claims process. He has also designed and implemented a Revenue Assurance tool, having a direct impact on revenue. In his previous roles, Dhayalan has worked with some of the top companies in the industry, including Verizon, Akamai, and Accenture. As a Senior Software Engineer at Accenture, he was involved in the design and implementation of a Crowd-Sourcing platform based on JIVE to collect ideas from around the world. He also implemented an application to gather feedback on pre-launch mobile devices from internal testers, choosing the testers based on preset behavioral patterns. Dhayalan holds a Bachelor's degree in Information Technology from Kumaraguru College of Technology, where he graduated in 2006. He has a relevant experience of 16.44 years and is proficient in software engineering, Java, and mobile technologies.