About

Dheeraj Gupta is a Site Reliability Engineer 2 at Microsoft Security | Identity & Security with a passion for information security, computer networks, and cloud security. With almost 5 years of relevant experience, he has developed a strong skill set in Identity and Access Management and is dedicated to strengthening his skills in the cloud security domain. Currently, Dheeraj is working as a Site Reliability Engineer - authN & authZ Services at Microsoft, where he is responsible for ensuring smooth operation of the business. In his previous role as a Technical Advisor at Microsoft, he coached and assisted support engineers with consults and reviews to mitigate technical roadblocks, provided high levels of customer satisfaction through oversight and rigor across the business, and participated in inclusive hiring by taking technical interviews. He also engaged in daily operations through high age review, backlog management, front log containment, and ensured customer commitments were met, driving business and operational excellence. Dheeraj's past experience also includes working as a Directory Services Engineer at Microsoft, where he worked with enterprise customers on mission-critical break-fixes, political escalations, and root cause analysis while maintaining end-to-end customer ownership. He was also responsible for advisories, product advocacy, trainings, and cross-skill initiatives for Microsoft's enterprise customers, collaborating with MCS and PFE groups as One Microsoft. Dheeraj holds a Bachelor of Technology degree in Computer Science from the LNM Institute of Information Technology. He also attended Tagore International School in Jaipur. Dheeraj's tech stack includes SRE. He is a dedicated and passionate professional who is committed to improving his skills and knowledge in information security and cloud security.