About

Dhiran Jamana is a highly skilled Software Engineer 3 - Backend at Haptik, with over 8 years of experience in machine learning and backend application development using python, django, elasticsearch, mongodb, and different machine learning frameworks. With a Bachelor's degree in Bio-Technology from the Indian Institute of Technology, Madras, Dhiran is well-versed in NLP concepts and has extensive experience working with large volumes of data. Dhiran's current role at Haptik involves implementing voice-first grocery ordering experiences on Jiomart and Hul, building intelligent chatbots that leverage knowledge graphs to understand user intents and suggest the right products. He has also built new features on the platform, such as active selling, looped relaxation of queries, user preferences based auto-suggest, and voice correction logic. Dhiran has bought down the query unmatched percentage from 26% to 9% and improved the voice correction accuracy to 90%. Prior to Haptik, Dhiran worked as a Data Scientist at TA Digital, where he improved search relevance using SOLR learning to rank (ltr) module and clickstream analytics data for different e-commerce applications. He also built different image classification (Convolutional neural network- CNN) models using transfer learning and chatbots that support image, voice, and text-based search using TensorFlow, Keras, and Dialogflow. As a Technical Lead at CSS Corp, Dhiran worked on Google Cloud platform and its components like BigQuery, Cloud Datalab, Cloud Dataflow, Compute engine, BigTable, Cloud ML. He also worked on automating customer support service by embedding intelligence into conversational chatbots with the help of available knowledge base of customer issues and solutions. Dhiran's education history includes a Bachelor's degree in Bio-Technology from the Indian Institute of Technology, Madras. He is highly skilled in a range of technologies, including Backend, ML, NLP, Python, Django, MongoDB, Elastic Search, AWS, Search, Data Scientist, SQL, Hadoop, MapReduce, Keras, Research Scientist, TensorFlow, Neural Networks, Deep Learning, CNN, Redis, Flask, AI, Sentiment Analysis, Senior Software Engineer, Big Data, XGBoost, Hyperparameter, Corpus, Data Engineering, Spark, MySQL, and Web.