About

Dhruv Panwar is a seasoned Product Manager with over 5 years of experience in building products in the Fintech and E-commerce B2C/B2B domain. He possesses a unique mix of managing cross-functional teams along with business and marketing orientation, analytical abilities, and technological skills. Currently, Dhruv is working as a Product Manager at PayU Payments, where he has retained business of over 400cr/month by building a flexible standing instruction framework to adhere to RBI compliance. He has also improved the SRT of Netbanking subscriptions through debit card authentications and implemented new payment gateway integrations from merchant onboarding to transactional flows to recon processes. Dhruv has launched Mobikwik wallet across PayU and saw an initial traction of 100 merchants. He has worked and managed top merchants like Facebook, Netflix, Hotstar to identify new growth opportunities. In his previous roles, Dhruv has worked as a Product Manager at Healthkart, where he incubated Pay on Delivery at the time of COVID to recover churned revenue due to Cash on delivery Non-availability. He integrated UPI and wallet payment options, which increased the online payment share by 5%. Dhruv also launched a framework to implement new brand opportunities by implementing Gender-based personas on the Healthkart app and website, contributing to 5% revenue. He improved the SEO ranking of top keywords with significant volume share to top 5 positions. Dhruv built an in-house CRM to capture data and provide various data insights. He also integrated workflow in systems for various use cases like Post-purchase support for any category of supplement. Dhruv has a Bachelor's degree in Computer Science from Manipal University, Jaipur. He completed his 12th from The New Tulip International School, Ahmedabad, and his 10th from Sacred Heart Sen. Sec. School. Dhruv's relevant experience is 5.78 years, and his tech stack includes Product Manager.