About

Dijo Joy is a seasoned customer success professional with over 7 years of experience in the Web Performance and Internet Security industry. He is currently a Senior Customer Success Manager at Zscaler, where he is responsible for ensuring that customers are successful in their use of Zscaler's Zero Trust security solutions. Prior to joining Zscaler, Dijo worked at Akamai as an Account Service Manager, where he was responsible for engaging with existing and prospective customers to promote Akamai's technology and services. He also worked closely with the sales team to structure contracts and oversee the implementation of new products and services, ensuring that all teams were aligned on technical information and customer requirements. Dijo was also responsible for evangelizing Akamai's services to customers through conference calls, presentations, technical evaluations, and proposals. Dijo's expertise in customer-centric roles like Customer Success, Account Management, Solutions Consulting, Pre-sales, and Client Servicing has been honed through his work experience at Zscaler and Akamai. He has a Bachelor of Engineering degree in Electronics and Communications Engineering from Visvesvaraya Technological University. Dijo is a Zero Trust enthusiast and is passionate about helping customers succeed in their use of Zscaler's solutions. He has a strong tech stack in Web and product management and has relevant experience of 9.70 years. Dijo is a natural leader and mentor and has demonstrated this by actively mentoring junior staff in his team and sales organizations.