About

Duaa Hamid is a highly motivated and experienced Software Engineer, currently working at i2c Inc. With 4 years of experience in the field of Computer Science, Duaa has worked on various technologies such as Flutter, Dart, Firebase, Android, Java, Php, Linux, and MySql. She is passionate about enhancing her technical skills and is always looking for challenging opportunities to grow. At i2c Inc., Duaa is responsible for problem management and working proactively in case of any emergency situation. She also maintains Service Level Agreement (SLA) Management and develops business matrix for production services. Duaa manages internal and external communication, escalation, and negotiates solutions to conflicts that have been escalated. She works with MasterCard, VISA, Discover, and FIS to certify their product for upcoming changes made at their end. Additionally, she performs root cause analysis with Product Support & Engineering Teams. Duaa holds a Bachelor's degree in Computer Science from the University of Punjab, which she completed in 2020. Prior to that, she completed her FSC degree in Engineering from Lahore College for Women University in 2016. She has a strong technical background in SQL, MySQL, Jenkins, ETL, PHP, Flutter, Java, and Android. With 2.35 years of relevant experience, Duaa is a highly skilled and dedicated Software Engineer. She is always looking for new challenges and opportunities to grow her technical skills. Duaa is a team player and is always willing to go the extra mile to ensure that projects are completed successfully.