About

Eric Betts is an accomplished Automotive Technical Support professional with over 18 years of relevant experience. He is currently serving as the Asian Carline Specialist Manager at Identifix Inc., a subsidiary of Solera Holdings. In this role, Eric is responsible for managing and overseeing the technical support services for Asian carlines, ensuring that customers receive timely and effective solutions to their automotive problems. Eric's expertise in the automotive industry is backed by his educational background in Automotive Engineering Technology/Technician. He completed his Certificate in the field from Texas State Technical College Waco in 1992, after studying there for two years. Over the years, Eric has gained valuable experience in the automotive industry, working with various carlines and models. He has a deep understanding of the technical aspects of automotive engineering and is skilled in troubleshooting and resolving complex technical issues. His experience in providing technical support has enabled him to develop excellent communication and customer service skills, ensuring that customers receive the highest level of support. Eric's professional achievements include developing and implementing technical training programs for new hires and existing employees, contributing to the development of new products and services, and consistently exceeding customer satisfaction targets. He is a proactive problem solver and is always looking for ways to improve processes and procedures to enhance customer experience. Eric is a team player and enjoys working collaboratively with colleagues to achieve shared goals. He is a dedicated professional who takes pride in his work and is committed to delivering quality results. Eric's passion for the automotive industry, coupled with his technical expertise and customer service skills, make him a valuable asset to any organization.