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fabiola ornelas
colleague support engineer
About
Fabiola Ornelas is a Colleague Support Engineer at VMware, where she is responsible for providing technical support to colleagues. She has over 3 years of experience in the field of IT support, having previously worked as an L2 Support Analyst and Information Technology Support Analyst at United Airlines. Fabiola's educational background includes a degree from City Colleges of Chicago - Wilbur Wright College, where she studied from 2013 to 2019. She also completed a program at Year Up in Boston, Massachusetts in 2020. Prior to that, she attended Golder College Prep from 2009 to 2013. With her extensive experience in IT support and her strong educational background, Fabiola is well-equipped to handle complex technical issues. She is a skilled problem-solver and has a proven track record of providing excellent customer service. Her ability to work well under pressure and her attention to detail make her an asset to any team. Fabiola is passionate about technology and is always eager to learn new skills and stay up-to-date with the latest trends in the industry. She is a team player who enjoys collaborating with others to achieve common goals. Her positive attitude and strong work ethic make her a valuable member of any organization.
Education Overview
• year up
• city colleges of chicago wilbur wright college
• golder college prep
Companies Overview
• vmware
• united airlines
• gameheads
• bank of america
• year up chicago
• grubhub
• homegoods tjx companies
Experience Overview
4.5 Years
Find anyone’s contact
Experience
market data support intern - market application production services
bank of america | charlotte, north carolina, united states
2020 - 2020
information technology - helpdesk and desktop support - student and trainee
year up chicago | chicago, illinois, united states
2019 - 2020
Skills
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active directory
airwatch
amazon web services
cascading style sheets
citrix
communication
computer hardware
confluence
customer service
desktop computers
duo
global protect
hardware support
help desk support
html
Information Technology
interpersonal skills
it hardware support
leadership
microsoft office
netscaler
network troubleshooting
networking
office 365
onenote
operating systems
organization skills
prioritize workload
rsa securid
slack
teamwork
technical support
troubleshooting
typing
ubuntu
yammer
Contact Details
Email (Verified)
ornXXXXXXXXXXXXXXXXXXXXXXXomMobile Number
+91XXXXXXXXXXEducation
year up
2019 - 2020
city colleges of chicago wilbur wright college
2017 - 2019
city colleges of chicago wilbur wright college
2013 - 2019
golder college prep
2009 - 2013
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