About

Faraaz Ismail is a seasoned Software Engineering Manager with over 9 years of relevant experience in the tech industry. He is currently working at KindHealth, a company that provides B2B2C solutions satisfying carrier compliance requirements and audits resulting in doubling revenue two years in a row. Faraaz has grown a team from 4 frontend/backend/data engineers to 10 (based across US and Africa), being involved in hiring 12 engineers and growing 2 to tech leads. He has worked with the team to develop engineering practices that led to reduction in mean time to resolve (MTTR) by over 50%, reducing time spent firefighting during their busy season by 300%, and improving deployment frequency by over 5x. Faraaz has collaborated cross-functionally with stakeholders/partners in Product, Finance, Sales, and Health Insurance Expert roles to deliver B2B2C solutions. He has been instrumental in maturing the Engineering organization as the first Engineering Manager through creating effective remote and Agile processes including hiring focused on adding diversity, onboarding/offboarding, and planning cycle. Faraaz has also improved the planning and estimation process with decomposition, architecture reviews, and upfront design documentation to remove single points of failure, reducing rework being done, and obtaining more clarity for team members involved. He has maintained execution and morale through several phases of org redesigns and shifts in technical executive leadership by maintaining deployment frequency, successful onboarding of new engineers/EM/VPs of Engineering, and delivering value to customers. Faraaz has led the team to operationalize ETL processes using Node.js, Python, Keboola, AWS Lambda, PostgreSQL, Salesforce, Snowflake, ReactJS, and Zapier to enable 2 additional product offerings and tie together data updates from over 10 different data sources, resulting in 20% of sales and more than 50% reduction in time to get accurate data visibility. Prior to his current role, Faraaz has worked as a Full Stack Engineer at KindHealth and Software Developer at RiskPulse. He has also completed his education from the University of Texas at Austin. Faraaz is proficient in Senior Software Engineering, AWS, Javascript, Snowflake, NodeJS, Salesforce, ETL, Frontend, Backend, Python, MongoDB, Integration, ReactJS, and Flask.