About

Gagan Bajpai is a seasoned software professional with over 23 years of experience in software development and solution architecture. He is a builder at heart and continuously tinkers with code while building teams, systems, and organizations. Gagan is a continuous learner and always starts by working backward from the customer, focusing on operational excellence and building distributed systems for scale. He specializes in internet, e-commerce, distributed computing, telecom, VOIP, Java, Spring, and real-time systems. In his current role as Tech@lenskart, Gagan is building a new organization called Customer Engagement Services (CES) spanning tooling for pre-sales agents, customer post-order journey, logistics partner integrations, and finally supporting customer agents. He is also building an engineering culture driven by operational and engineering excellence, creating a vision with enduring concerns and executing upon this on a 3-year roadmap across the company. He is driving technology changes with K8-based microservices on AWS, driven by functional, immutable event-sourcing architecture. Previously, Gagan worked as Sr./Software Development Manager at Amazon, where he led or built teams/organizations in the Customer service technology domain and focused on moving to serverless architecture on AWS. He also worked as Vice President/General Manager/Chief Architect at Times Internet, where he built the horizontal scaling architecture, movement to captive cloud, agile development practices, and faster deployment processes across Times Internet, as Chief Architect while leading Architecture Group Initiative. Gagan has led 10+ multi-year projects from concept to deployment, ranging from data center workflow solutions, e-commerce to highly scalable media content properties. He has enabled large-scale workforce optimization systems and continuous data streams and mentored and developed high-performing teams during the course. Gagan has a BTech in Chemical Technology from HBTI Kanpur and a diploma in Computer Science from the Indian Institute of Technology, Delhi. He specializes in AWS, Software Engineering, Infra, Senior Software Engineering, Java, Spring, Microservices, ML, Neo4j, Cassandra, NoSQL, and MongoDB. In the future, Gagan wants to be an open-source evangelist and software developer par excellence.