About

Gagan Sharma is a Senior Network Engineer at Aruba, a Hewlett Packard Enterprise company, with over 8 years of experience in the data networks industry. He has a proven track record of providing exceptional technical support to premier customers, handling escalated cases, and mentoring junior engineers. In his current role at Hewlett Packard, Gagan provides L3 technical assistance to customers of Aruba Networks for their queries regarding Network Management and Monitoring Server Aruba Airwave. He also provides technical assistance for other products like Aruba ALE (Analytics and Location Engine) and Clearpass Policy Management server (CPPM). With an average resolution time of 15 days or less for all the TAC/ERT cases, Gagan is committed to ensuring customer satisfaction. He keeps up-to-date knowledge about new technologies for servers and networks by undertaking training sessions/presentations and writing KB articles about any relevant topic. Gagan's past experience includes working as a Network Specialist and Engineer at CSS Corp, where he provided L2 technical assistance to customers of Aruba Networks for their queries regarding Network Management and Monitoring Server Aruba Airwave. He also provided technical assistance for other products like Aruba ALE (Analytics and Location Engine), Aruba Activate, Meridian, and Clearpass Policy Management server (CPPM). With an average resolution time of 7 days or less for all the TAC cases, he maintained a high level of customer satisfaction. Gagan has a Diploma in Electronics & Communication Engineering from G.N.D Polytechnic. He is proficient in infra, Java, and Salesforce. With 11.77 years of relevant experience, Gagan is a highly skilled and dedicated professional who is committed to delivering exceptional results.