About

Gagan Swami is a seasoned professional with over 14 years of experience in Operations Management, Customer Service, and Retail Management. As a Lean Six Sigma Green Belt, he has a proven track record of driving operational efficiencies and delivering exceptional customer experiences. Currently, Gagan serves as the City Head at Reliance Retail, where he oversees the retail operations in the city. He is responsible for driving sales growth, managing store operations, and ensuring customer satisfaction. Gagan's leadership skills and strategic thinking have enabled him to build high-performing teams and achieve operational excellence. Prior to joining Reliance, Gagan worked as the Asst. General Manager - Operations at Dr. B. Lal Clinical Laboratory Pvt Ltd, where he was responsible for managing the operations of multiple laboratories. He also served as the Sr. Manager - Operations at Lifcare, where he led the operations team and played a crucial role in scaling the business. Gagan's educational background includes a degree from Maheshwari School. He has honed his skills through various professional development programs and certifications, including Lean Six Sigma Green Belt. With 11.53 years of relevant experience, Gagan is a results-driven professional who is passionate about delivering exceptional customer experiences and driving business growth. He is a strategic thinker, a problem solver, and a collaborative leader who is always looking for ways to improve processes and achieve operational excellence.