About

Galileo Somerville is a highly experienced Senior Technical Support Engineer with over 15 years of experience in the industry. Currently working at ServiceNow, Galileo is responsible for providing technical support to clients and ensuring that their systems are running smoothly. With a strong background in QA, Galileo has developed a keen eye for detail and is able to identify and troubleshoot issues quickly and efficiently. Galileo began his career at Certona, where he worked as a Software QA Engineer. During his time at Certona, he gained valuable experience in software testing and quality assurance, which has proved invaluable in his current role. He later moved on to become an Implementation Engineer at Certona, where he was responsible for implementing and configuring software solutions for clients. Galileo holds a Bachelor's degree from California State University - Dominguez Hills, where he studied Computer Science. He is highly skilled in QA and has a strong understanding of software development methodologies. Galileo is also proficient in various programming languages and has a solid understanding of database management systems. In his current role at ServiceNow, Galileo has been instrumental in ensuring that clients receive the highest level of technical support. He is a highly skilled problem solver and is able to work well under pressure. Galileo is a team player and is always willing to go the extra mile to ensure that clients receive the best possible service. Overall, Galileo is a highly skilled and experienced Senior Technical Support Engineer with a proven track record of success. He is passionate about his work and is committed to providing the highest level of service to clients. With his strong technical skills and attention to detail, Galileo is a valuable asset to any organization.