Gaurav Gupta
SaaS Implementations | GSI Partners Enablement | Superpower: Agility & Scalability
Education
• institute of product leadership
• osmania university
Companies
• yellow.ai
• insideview
• northgatearinso
• convergys learning solutions
• deloitte support services india pvt ltd
• nipuna satyam bpo ltd.
Experience
14.3 Years
Experience
Tier 2 - Technical Support / Process Trainer
nipuna satyam bpo ltd. | Hyderabad, Telangana, India
2004 - 2005
Skills
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Analysis
Analytical Skills
Application Programming Interfaces (API)
Artificial Intelligence (AI)
Automation
Business Analysis
Business Intelligence
Business Process
Business Process Improvement
Coaching
Collaboration
Consulting
CRM
Cross-functional Team Leadership
Customer Experience
Customer Onboarding
Customer Relationship Management (CRM)
Customer Support
Data Analysis
Data Cleaning
Data Intelligence
Enterprise Resource Planning (ERP)
Excel
Instructional Design
IT Service Management
Leadership
Learning Management Systems
Management
Microsoft Excel
operations
People Management
Performance Management
PMO
Pre-sales
Process Improvement
Professional Services
Program Management
Project Delivery
Project Management
Project Management Office (PMO)
Reports
Reports and Analysis
Requirements Analysis
Resource Management
SaaS
Saas Implementations
Sales
scalability
Service Delivery
Service Delivery Management
Subject Matter Experts
Tableau
Team Leadership
Team Management
Technical Support
Training
Web Services API
Contact Details
Email (Verified)
gauXXXXXXXXXXXXXXXomMobile Number
+91XXXXXXXX00Education
institute of product leadership
Master of Business Administration - MBA
2022 - 2023
osmania university
Bachelor of Commerce (B.Com.)
2000 - 2003
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