About

Gaurav Verma is an experienced Incident Manager at Ericsson India with a strong background in managing and driving ITIL best practices for service delivery and support. With over 7 years of relevant experience, he has a proven track record of managing incidents 24x7 and ensuring minimal disruption to services. Gaurav is skilled in speedy restoration for all incidents, setting up technical and management bridges, verifying notifications for completeness and correctness of information sent to customers, and acting as a focal point for all departments during high severity incidents. He can also assemble recovery teams and ensure action plans and backup plans are created for restoration within SLA. In addition, Gaurav is proficient in ensuring timely communication and information flow towards internal and external stakeholders and delivering reports within SLA to internal and external customers. He has worked with Ericsson for several years, starting as an Engineer managing the network for the UK before shifting to another operation in Indonesia. He also served as a Consultant at Ericsson in the past. Gaurav holds a Bachelor of Technology degree in Electrical, Electronics, and Communications Engineering from Sharda University, completed in 2015, and completed his Class 12th from Shah Faiz Public School. With his expertise in incident management and ITIL best practices, Gaurav is a valuable asset to any organization seeking to ensure minimal disruption to services and timely incident resolution.