About

Ghanashyam Sahu is an experienced IT professional with over 7 years of experience in production/application support in the Retail/Logistics/Banking domain. He is currently working as a Specialist Software Engineer at Societe Generale, where he provides technical and functional support for the Liquidity calculation application at SGCIB level. He is responsible for managing incidents, requests, and corrections on production through Jira and ServiceNow. He also participates in the improvement of the application and the development of functional specifications. Ghanashyam has a proven aptitude for understanding business needs and strengthening business relationships with internal as well as external stakeholders. He is an impressive communicator with the ability to troubleshoot issues, accomplish multiple priorities within aggressive timelines, and mentor new employees as well. He maintains a high level of collaboration with users as well as international support entities and regularly communicates the progress of his work. In his previous roles, Ghanashyam has worked as a Product Support Engineer at BlackBuck and a Support Specialist at Amazon. At BlackBuck, he provided solutions to the L1/L2 and ground teams to create business impact, investigated the root cause of priority tickets, and created change requests for production deployment. At Amazon, he worked with stakeholders and dependent teams to create business impact, provided required data to dependent teams by writing SQL queries, and monitored application down issues. Ghanashyam holds a Bachelor of Technology (BTech) in Mechanical Engineering from Biju Patnaik University of Technology, Odisha. He has experience working with various technologies such as Software Engineer, test, SQL, AWS, Jenkins, infra, DevOps, and Web. He is a quick learner and has a passion for automating processes. With a relevant experience of 8.53 years, Ghanashyam is a valuable asset to any organization he works for.