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Goldstein D Daniel

Senior Director @ Optum | Leading Digital Solutions for Healthcare Clients | NIT-Trichy (B.Tech) | Alliance University (Exec MBA)

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About

Goldstein Daniel is a seasoned Senior Director with over 18 years of experience in technology. He is currently the Director of Experience Management at Verizon, where he leads the Customer Success, Customer Experience, Customer Service, and Sales Channel Partner functions. Goldstein is responsible for delivering innovative customer experiences, improving operational efficiency, and customer satisfaction. He leads a diverse, high-quality, and value-based team of 300 people with a Gallup Engagement score of 4.69 (85th percentile) and a strong appetite to improve it to the top 90th percentile industry standards. Goldstein is passionate about building experiences that are simple and human, requiring zero knowledge of the product and becoming very intuitive. His Customer Obsession is defined by his curiosity to understand customer pain points and reading through Voice of the customer. He firmly believes that technology is an enabler for delivering a delightful customer experience. Goldstein is a situational learner who loves challenging and daunting tasks, and his strength lies in adapting to new ways of working as the situation demands. Goldstein is a strong believer in taking real-life lessons and experiences back to work. He is fascinated by anything that involves speed, such as sports, fitness, athletics, and motorsports, which makes him a person who always has momentum and speed at work as well. He is a very down-to-earth person who loves to mingle with the team and be one among them rather than being the one above them. Goldstein owns failures as much as success and takes failures in a positive way as opportunities to learn and become better. Goldstein has a Bachelor of Technology degree in Computer Science from NIT Tiruchirappalli, which he earned in 2004. He has worked in various roles at Verizon, including Associate Director and Delivery Head, leading digital workplace, employee experience enablement, clearance process simplification, Citrix Workspaces, Gsuite Tenant for Enterprise, Service Now Platform, Employee Analytics, and Enterprise Architecture functions.

Education Overview

alliance university

nit tiruchirappalli national institute of technology tiruchirappalli

Companies Overview

optum

verizon

Experience Overview

19.6 Years

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Contact Details

Email (Verified)

xxxxxxxx@xxxx.xx

Mobile Number

+91XXXXXXXXXX

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Frequently asked questions

What company does Goldstein D Daniel work for?

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Goldstein D Daniel works for optum

What is Goldstein D Daniel role in their workplace?

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Goldstein D Daniel's role in their workplace is Senior Director

What is Goldstein D Daniel's tenure in their workplace?

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Goldstein D Daniel's tenure in their workplace is 2.59 years

What is Goldstein D Daniel's total experience?

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Goldstein D Daniel's total experience is 19.58 years

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Goldstein D Daniel's LinkedIn profile can be found here

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Goldstein D Daniel's email address is xxxxxxxx@xxxx.xx. Unlock here

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Goldstein D Daniel's phone number is +91XXXXXXXXXX. Unlock here

What schools did Goldstein D Daniel attend?

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Goldstein D Daniel has attended alliance university, nit tiruchirappalli national institute of technology tiruchirappalli

What companies has Goldstein D Daniel worked with?

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Goldstein D Daniel has worked with optum, verizon

What are some of Goldstein D Daniel's skills?

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Goldstein D Daniel has skills in Amazon Web Services (AWS), analytics, Artificial Intelligence (AI), Blockchain, Collaboration, Communication and more.

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