About

Goldstein Daniel is a seasoned Senior Director with over 18 years of experience in technology. He is currently the Director of Experience Management at Verizon, where he leads the Customer Success, Customer Experience, Customer Service, and Sales Channel Partner functions. Goldstein is responsible for delivering innovative customer experiences, improving operational efficiency, and customer satisfaction. He leads a diverse, high-quality, and value-based team of 300 people with a Gallup Engagement score of 4.69 (85th percentile) and a strong appetite to improve it to the top 90th percentile industry standards. Goldstein is passionate about building experiences that are simple and human, requiring zero knowledge of the product and becoming very intuitive. His Customer Obsession is defined by his curiosity to understand customer pain points and reading through Voice of the customer. He firmly believes that technology is an enabler for delivering a delightful customer experience. Goldstein is a situational learner who loves challenging and daunting tasks, and his strength lies in adapting to new ways of working as the situation demands. Goldstein is a strong believer in taking real-life lessons and experiences back to work. He is fascinated by anything that involves speed, such as sports, fitness, athletics, and motorsports, which makes him a person who always has momentum and speed at work as well. He is a very down-to-earth person who loves to mingle with the team and be one among them rather than being the one above them. Goldstein owns failures as much as success and takes failures in a positive way as opportunities to learn and become better. Goldstein has a Bachelor of Technology degree in Computer Science from NIT Tiruchirappalli, which he earned in 2004. He has worked in various roles at Verizon, including Associate Director and Delivery Head, leading digital workplace, employee experience enablement, clearance process simplification, Citrix Workspaces, Gsuite Tenant for Enterprise, Service Now Platform, Employee Analytics, and Enterprise Architecture functions.