About

Gopi P is a highly skilled Software Test Engineer with over 6 years of experience in the field. His expertise lies in Web Application Manual testing and Contact center testing, particularly in Interactive Voice Response (IVR) Manual and Automation testing using CYARA, CTI testing, VoIP testing, and Genesys, Cisco, and Avaya contact center testing. He also has extensive experience in ACD testing and CRM testing, with a focus on the Insurance and Telecom domains. Gopi P is currently working as a Software Test Engineer at BETSOL, where he is part of the Avaya client team working on the IX Analytics project. This project is completely cloud-based, utilizing technologies such as Azure, Kafka, IVR, CTI, and Avaya Contact center Testing. His experience in SDLC, STLC, BLC, Agile Scrum, and Kanban methodologies make him a valuable asset to his team. In addition, Gopi P has a strong technical background, with experience in using powershell, gitbash, Linux, and Kubectl commands. His tech stack includes test, QA, SDET, Kafka, Azure, and web technologies. With 2.35 years of relevant experience, Gopi P is a results-driven professional who is passionate about delivering high-quality software products. He is currently open to new opportunities and is eager to take on new challenges in the field of software testing.