About

Grace Arpana is an experienced Project Manager with over 20 years of relevant experience in the field. Currently working at In Time Tec, she is responsible for managing projects and ensuring their successful delivery. With her strong technical background, Grace has worked with Fortune 500 clients in the Global Trade Management business, where she created, enhanced, and maintained user manuals, integration guides, configuration, admin guides, release notes, and online help. In her previous roles as Technical Writer at Amber Road and Content Developer at Convergys, Grace has demonstrated her expertise in writing online content based on the Business Requirement Narrative Document, creating solution readiness documents for online reference, and writing specification documents related to system implementation. She has also been responsible for publishing approved content on OLRG for end-user view, editing content to OLR standards, and performing online page maintenance. Grace has a Bachelor of Science degree in Chemistry, Zoology, and Microbiology from BMS College of Women, Bangalore, and a Central Board of Secondary Education degree in Physics, Chemistry, and Biology from Jawahar Navodaya Vidyalaya. She has expertise in Integration, test, QA, and web technologies. Grace is a detail-oriented and organized professional who is capable of coordinating activities such as production of documents, scheduling meetings, preparing agendas, and maintaining files across global locations. With her strong communication and collaboration skills, she has successfully interacted with product managers, developers, testers, and SMEs to write user manuals, integration, configuration, and admin guides, and online content. Grace is a highly motivated individual who is committed to delivering quality work within pre-designated codes and factored response times (SLAs).