About

Gurpreet Singh is a PMP and CSM certified professional with over 11 years of experience in project management, operations, and product ownership across the telecommunications and insurance domains. He has a strong analytical ability and consulting experience in delivering products and services successfully. Gurpreet has expertise in Agile and Waterfall project management methodologies, business analysis, vendor management, stakeholder management, and quality assurance management. In terms of technology, Gurpreet has experience in Master Data Management, Analytics Dashboard, Reports & KPI Rationalization, Data Mapping, Data Quality, Data validation, Data reconciliation, and Automate Data extracts across multiple integration points. He is proficient in tools such as Siebel CRM, Microsoft Excel, Word, Project, PowerPoint, Outlook, Access, Visio, OneNote, Tableau, Focus ERP, Bugzilla QC, Jira, Putty, Elite-core, Network Monitoring Systems, Solar Winds, ILL, Routers/Switches, IBM AS400, DB400, COBOL400, SQL, Success Factors, SharePoint, XML, JSON, SOAPUI, POSTMAN, and API Design. Gurpreet has cross-functional expertise in operations, customer care, sales, and billing & order management in the telecom domain. He is a skilled leader and collaborator, with experience in managing onshore and offshore teams, people and team development, and customer service design. He has also managed crises such as network disaster recovery and restoration of customer experience. Currently working as an Integration Project Manager at Comtech Group for Metrolinx, Gurpreet has previously worked as a Technical Business Systems Analyst at Mir Digital Solutions for Rogers Communications and AGM - SD | Assistant General Manager - Service delivery at ACT (Atria Convergence Technologies Pvt. Ltd.). At ACT, he spearheaded the launch of new city and expansion of existing cities using FTTH – GPON and Metro Ethernet, supervised 320+ employees & ~ 300 vendor employees (12+ vendor partners), and led post-sales service experience of ~150,000 customers, revenue > $2.2 million/month. Gurpreet holds a Post Graduate Programme in Management(PGP) in Operations and Marketing from ISB, a Master of Business Administration (MBA) in Operations & Marketing from The Tuck School of Business at Dartmouth, and a Leadership Development Programme in Leadership & Strategy from IIM. He also holds a B. Tech. in Engineering - Electronics and Communications from National Institute of