About

Hamed Kazemi is an experienced Operations Manager with over 16 years of relevant experience in the industry. He is currently working as a Business Operations Consultant at actionrun, inc. where he provides solutions to unexpected problems and situations outside of standard procedures. He is also responsible for improving current products by soliciting feedback from Sales, Marketing, and Client Services and recommending potential new services. In his previous role as Operations Manager at actionrun, inc., Hamed led and supervised a team of three staff members responsible for Client Services, Technical Support, and mailing operations. He trained and coached staff on performing their duties and provided evaluations to CTO. He also reported to CEO and CTO on the status of business operations and incorporated buying techniques and integrated different technologies to create an optimal price model for mailing operations. Hamed implemented Quality Control procedures to maintain a high-quality mailing production system and provided feedback to Engineering and Sales regarding clients concerns. Hamed's past experience as a Business Operations Engineer at actionrun, inc. involved creating the company's Standard Operating Procedures (SOP) manual for Sales and General Business operations. His SOP manual served as the basis for the development of a fully automated web-based Software as a Service (SaaS) for dentists. He also designed and implemented the most efficient Mailing Production System for the office, which resulted in no third-party mailing facility being able to compete with them, and the mailing operations could not be outsourced. Hamed holds a B.S. in Business Administration from the University of California, Berkeley - Walter A. Haas School of Business. He is also a Senior Software Engineer with expertise in web technologies. Hamed's strengths include his ability to identify software weaknesses and potential additional features to be added from both clients and internal operations perspectives based on the daily business interactions. He is a problem-solver who can assume the role of a full-time Operations Manager when necessary on a contractual basis.