Harbeer Singh
Lead - Application/Software/Product/Technical Support (L3) at Exotel.
Education
• kurukshetra university
• kendriya vidyalaya
Companies
• exotel
• san softwares
• tpo cum lecturer at aditya institute of technologyvasant kunjnew delhi
• towards vision technologies
Experience
9.3 Years
Experience
lead-Application/Software/Product/Technical Support (L3)
exotel | Gurugram, Haryana, India
2019 - Present
TPO
tpo cum lecturer at aditya institute of technologyvasant kunjnew delhi | vasant kunj delhi
2015 - 2016
Skills
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3rd Party Integrations
apache
Application Programming Interfaces (API)
Application Support Services
Application troubleshooting
Asterisk (PBX)
Business Requirements
C#
call center solution
CentOS
Cloud Applications
Coaching
Communication
Computer Vision
Critical Thinking
CRM
CRM Databases
Cross-functional Team Leadership
CSAT
Customer Relationship Management (CRM)
customer satisfaction
Customer Service
Customer Support
Debugging
Design
Empathy
FXO
fxs
Garbage collector
GSM
hardphone
histo
HTML
IIS
Integration
Interactive Voice Response (IVR)
IP
IVR
Java
Jira
Leadership
Linux
linux
linux server
Load Balancing
Media Gateway Control Protocol (MGCP)
Microsoft Excel
Microsoft Office
Mobile Telephony
MSQL
MySQL
Networking
Operating Systems
operations
PostgreSQL
PowerPoint
PRI card
Problem solving
Product Support
Programming
Project Delivery
SaaS
Salesforce
Salesforce Lightning
servers
Service-Level Agreements (SLA)
sms api
Softphone
Software Engineer
Software Troubleshooting
SQL
sql server
Team Building
Technical Support
third party integrations
TMS
Tomcat
Troubleshooting
VoIP
VOIP engineer
Web
Web Services
Windows
Windows Server
Contact Details
Email (Verified)
harXXXXXXXXXXXXXXXomMobile Number
+91XXXXXXXX10Education
kurukshetra university
Bachelor of Technology (BTech)
2007 - 2011
kendriya vidyalaya
HIGHER SECONDARY IN SCIENCE
2005 - 2006
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