About

Hari Unnikrishnan is an astute customer success professional with 17 years of expertise in Customer Success, SaaS, Strategic Planning, and Revenue Growth. He specializes in delivering solutions that maintain the integrity of master data to document and correct workflows. Hari has extensive expertise in leading project execution with knowledge of master data governance and ongoing maintenance processes and managing escalations to resolve customer issues. He is proficient in handling onboarding, adoption, training, retention, and developing effective teams for cloud and field services. Hari has completed an executive program from India’s best management institution IIM. He has defined team vision, promoted customer success brand, and provided technical solutions for business strategies, including process analysis, program management, vendor relationships, need analysis, implementation planning, disaster planning, and recovery, and systems integration. He has expertise in managing multiple projects and data quality initiatives in line with business SLAs. He is skilled in analyzing business user requirements to automate and improve existing systems and review system capabilities, workflow, and limitations. Hari has experience interpreting business requirements and translating into master data solutions to reduce process inefficiencies. Currently, Hari Unnikrishnan is working as a Manager, Customer Success at Infoblox. He defines team mission and vision that is in tandem with the company goals and assists in the company’s change management initiatives. Hari identifies customer themes to analyze strategies and opportunities to implement improvement at the department, product, and corporate level. He drives sales and revenue strategies by coordinating with the team to modify processes as per client business environment. He provides directional leadership for renewal, growth, and engagement strategies built by the client, the growth and retention of cohesive teams. Hari is the key point of contact for resource and escalations to resolve critical issues and strategies raised by the client. He streamlines and manages team processes along with improving monthly touchpoints. Hari trains and mentors the team to address SaaS growth. He interfaces with cross-functional teams, clients, and internal counterparts to create lucrative outcomes for the company. Hari uncovers opportunities for process improvement and leads initiatives to drive broader customer success by implementing change. Hari Unnikrishnan has previously worked as a Senior Technical Account Manager at Microfocus. He has also worked as a Premier Account Support Engineer at Hewlett Packard. He has completed an Executive Post Graduation Program in IT Management from Indian Institute of Management, Kozhikode. Hari has a Post Graduate Diploma in Networking and Telecommunications from Sikkim Manipal University.