About

Harish Jadhav is an accomplished software developer, system architect, and development manager with over 16 years of experience in enterprise system software development and sustenance. He has rich experience in systems management domains, mainly on IT Asset Management (ITAM), Software Asset Management (SAM), Network Management Systems (NMS), Business Service Management (BSM), and IT Service Management (ITSM). Currently, he is working as a Principal Product/Solutions Architect at SapphireIMS, where he is more focused on customer interactions and works closely with customers across pre and post-sales stages and bridges with development teams. He understands the requirements and provides solutions around ITOM, including architectural decisions on the core platform (Enterprise Service Management and Asset Management solutions). He is involved in roadmap planning, architecture design, PoC/prototype development, and responsible for handling critical escalations and solving the key issues of customers. He guides all customer-facing teams (Presales, Support, PS, and Current Product Engineering) to meet customer expectations. In his past roles at SapphireIMS, he played a key role in defining the roadmap specifically on ITOM, scoping the requirements, and designing the architecture by working closely with R&D teams. He also worked with customer-facing teams to resolve critical issues and helped presales teams on technical and product-related queries. He played a significant role in creating a new dedicated team called Current Product Engineering (CPE), which handles all customer-reported defects and minor enhancements. As a Technical Manager, he led the team to integrate ITAM/BSM/Automation and ITSM stack as an integrated enterprise-grade product. He designed the distributed architecture for manage service providers to centrally operate/monitor multiple Geo-location IT assets and collect large-scale nodes data using additional polling engines/data collectors. He also designed the architecture to support agent-based data collection. Harish Jadhav holds a Bachelor of Engineering degree in Computer Science from KLS Gogte Institute of Technology, Karnataka University, Belgaum. He has relevant experience of 19.12 years and possesses skills of a Senior Software Engineer and Software Engineer.